Complaints

You can make a complaint:

• In person at the Civil Aviation Authority (Unit #2 - Cayman Grand Harbour Complex)
• In writing to:
  • The Civil Aviation Authority
  • P.O. Box 10277
  • Grand Cayman
  • KY1-1003
• By email: civil.aviation@caacayman.com

When making a complaint, try to give us as much detail as possible, for example:

• What service, policy, person or aspect of the Portfolio/Ministry/Department you are complaining about.
• If appropriate, the date, time and location where an incident may have taken place and who may have been affected.
• Any expectations you may have had of the Civil Aviation Authority's services, as a result of information we provided or what staff of the Civil Aviation Authority may have said.
• Your name, address and contact details so that we can respond to your complaint.
• Anything else which you think would help to make your point and help us to investigate your concerns.

Last Updated: 2009-04-26